Info

The Quality

Our products are all handmade by skilled artisans and originate from different African countries; they are created from local materials and components.

We are committed to offering products of quality. All our products are individual, authentic and distinctive.

The materials used to create each piece will be detailed in the product description.

Accuracy of Our Product Photographs

We endeavors to display detailed photographs that enable our customers to accurately determine the colors, shapes, textures and general character of each item. An accurate detailed description accompanies each product.

PLEASE NOTE: The colors you view on different computer monitors or reproduce from different printers will often be dissimilar due to many factors. Hence, we cannot guarantee that the visual or printed image you have of a product precisely matches the actual product.

We believe that in most cases, the beauty of the product will positively exceed your expectations.

PRODUCT CARE

Regular dust removing using a simple cloth. Never wash with water or soap.

CREDITS

The establishment of the Anna Tosi Art Gallery has been an enjoyable collaborative project made possible by the competence and enthusiasm of a few very knowledgeable and determined individuals, who move around sometimes in difficult conditions to find unique pieces.

TO WONDERFUL CLIENTS, FRIENDS AND FAMILY THANK YOU FOR YOUR SUPPORT.

TERMS OF SALE

Conditions of Use

You agree that your access to, and use of, this website is subject to the terms and applicable laws, and is at your own risk.

This site and its contents are provided to you on an "as is" basis. This site may contain errors, faults and inaccuracies and may not be complete and current. We make no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Anna Tosi Crafts nor its affiliates, directors, employees, agents, contractors will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Thank you for your understanding.

Our Exchange / Refund Policy

We will exchange or refund purchases (excluding shipping charges) that you are not entirely pleased with. Please contact us at annatosicrafts@gmail.com or on +256 773 420569 within 7 business days of receiving your order to receive a returns no. Please DO NOT return any products before first receiving this number.

To be considered for an exchange or refund, please ensure that products are returned:

- with a copy of the original invoice quoting the allocated returns number;
- including contact information and reason for return;
- via a shipping method that allows insurance and signature on delivery;
- in their original merchantable condition;
- in the original packaging, complete with all components;
- unaltered in any way.

This refund policy does not apply to products that have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All shipment and insurance costs are to be paid by you. You assume any risk of lost, stolen or damaged goods during transit.

If you are returning a damaged product, please read our Damaged Product Policy.

Damaged Product

All products are carefully packaged to ensure that they arrive at their destination in the best possible condition.

In the unlikely event that the product you receive is damaged, please notify us at Annatosicrafts@gmail.com or on +256 773 420569 within 7 business days of receiving your purchase to explain what the problem is.

We will contact you with an allocated returns number and address. Please DO NOT return any products before first receiving this number.

To be considered for an exchange or refund, please ensure that products are returned:

- with a copy of the original invoice quoting the allocated returns number;
- with contact information and the reason for return;
- via a shipment method that allows insurance and signature on delivery;
- in the original packaging, complete with all components and tags;
- unaltered in any way.

We will forward a replacement and refund the shipment charges incurred by you.

Copyright

This site and its contents are subject to copyright owned by Anna Tosi Crafts. You may view this site and its contents using your web browser and transmit pages via the "email a friend" facilitiy solely for personal, educational and non-commercial use.

Reproduction, modification, distribution or republication of the image and textual content of this site is prohibited. No right, title or interest in any downloadable material is transferred to you as a result of any such downloading or copying.

Trademarks

This website includes registered trade marks that are protected by law. Except as expressly authorised, the use or misuse of any of these trade marks is prohibited.

OUR PRIVACY POLICY

Introduction

We regard customer privacy as an important part of our relationship with our customers. Please be assured that we take all reasonable steps to maintain the security and integrity of your personal information.

The following privacy policy applies to all AnnaTosiCrafts users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at Annatosicrafts@gmail.com or on +256 773 420569.

Collection of Information

In order to use the Anna's Corner website, we may require information from you to ensure that we provide the best service possible. All correspondence may also collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by us is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from our customers is required in order to provide you with our products and a high level of customer service.

Orders

If you purchase a product from us, we will request certain personally identifiable information from you to enable the order to be filled. You will be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

We use personally identifiable information for essential communications such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some infrequent promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at Annatosicrafts@gmail.com.

Cookies

A cookie is a record stored on a computer when a user visits a particular website. Each time a computer is used to access the same site, the information which was previously received is sent back to the website by the browser. The cookie indicates to the website server that a person has been to the site before and what parts of the website have been visited.

If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.

Third Parties

We value the privacy of our clients. Any personal information, including email addresses, provided by clients and retained by Anna Tosi Crafts will not be sold or passed to a third party for marketing or any other purpose.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on our website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of annatosicrafts.com.

OUR CHANGE POLICY

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes to the privacy statement within the Privacy Policy, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify our privacy statement at any time so please review it again in the future.

Changes to our Pricing Policy

Prices are subject to change at any time prior to Anna Tosi Crafts acceptance of your order.

While we make every effort to provide current and accurate information relating to products and prices displayed on our website, we cannot guarantee the currency or accuracy of any such information.

In the event we do discover an error in the description, availability or pricing of a product that affects your outstanding order, we will notify you of the corrected version so you can choose to accept the corrected version, or cancel the order.

Changes to Information on Our Website

We may from time to time change the terms that govern your use of our site. Your use of our site following any change of terms constitutes your agreement to follow and be bound by the terms as changed. We may also change, move or delete portions of, or may add to, our site from time to time.

We reserve the right to correct any typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability and, to change or update information at any time without prior notice. We regret any inconvenience this may cause.

This agreement is effective unless and until terminated by us. We may terminate this agreement at any time without notice, and deny you access to our site if, in our absolute discretion, you fail to comply with any of the terms.

CONTACT US

Postal address:
Anna's Corner
PO Box 1026
Entebbe
Uganda

Online gallery open:
24 hours, 7 days a week

Business hours:
9.00am to 5.00pm
Monday to Friday

Telephone enquiries:
Overseas +256 773 420569

 

If you are in Uganda, you can view the products in our shops:

Entebbe: c/o Anna's Corner
Queen's Road, Plot 12,
Open every day.

Kampala: c/o Hidden Treasures
Buganda Road 18
Open every day.

Link to Facebook

 

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